Contact
Talk to a human, fast.
Three ways to reach us. Pick the one that fits — for setup help most users find the community fastest, and we read every email.
Telegram channel
@aicheapio
Product announcements, new model launches, status updates, and changelog. Read-only — no notifications when you don't need them.
Telegram community
@aicheapcommunity
Setup help, tool config tips from other developers, feature discussions. Active during US/EU/Asia hours — most setup questions get answered in minutes.
[email protected]
Account, billing, bug reports, security disclosures, or anything you'd rather not post in public. We reply within one business day.
~ minutes
Typical Telegram community reply during active hours
< 1 day
Email support response, Mon–Fri
< 48h
Acknowledgement for security disclosures
Before you reach out
A few quick answers that resolve the most common questions.
- I'm stuck setting up Claude Code / OpenCode / Cursor — where do I ask?
- The Telegram community is fastest. Drop your tool name, the exact error or env vars you used, and someone will answer. The /docs page covers the most common cases first.
- I haven't received my API key after subscribing.
- Email [email protected] with the email you used to subscribe. Most cases are resolved within a few hours; we cap response time at one business day.
- I want to report a security issue.
- Email [email protected] with "security:" in the subject. We acknowledge within 48 hours and never ask for credentials over chat.
- Are you on Discord / X / GitHub?
- Telegram is where the community actually is. We don't run Discord or a public X support account, and we don't read DMs there.